If you are coming with a referral from your GP, you will need to bring:


*  A referral letter addressed to The Lighthouse Psychology Practice

* Mental Health Care Plan 

* Medicare card

* Savings/ Debit card

* Credit card (if paying by credit)


If you are attending an appointment as a private patient, you do not need to bring anything with you, other than cash or card. 


If you have any reports/ documents from other treating specialists please bring these along with you and we may ask you if we can retain copies for our records. 

When you contact us you will speak with one of the friendly members of our administration team. They will take your details and briefly talk to you, confidentially, about your concerns, which practice location you can get to and what days and times you can attend an appointment. 


This information is discussed with the Director who then reviews what you are needing and matches you with the most appropriate Psychologist in our team. 


Our staff will then call you back with appointment options and then send you an information pack with your appointment details.

What to expect at the first appointment

It is perfectly normal to feel a little anxious at your first appointment. This may be the first time you have spoken with a professional about your concerns. You may also feel quite relieved that you are finally doing something about your problems. 


When you arrive you will be greeted by reception and asked to read and sign a consent form, which has information about our services, fees and record keeping. You will also be asked to complete a short questionnaire which asks questions related to depression, anxiety and stress. 


The Psychologist will meet you in reception and take you into one of our consultation rooms. If you are bringing your child/ children, the Psychologist may ask to speak with you first before meeting with your son or daughter. 


The first session with a Psychologist is simply an opportunity to build a relationship together and talk about what your concerns are. It is important that you feel comfortable and that you can trust your clinician. The Psychologist may ask certain questions so they ensure they have a good understanding of what's going on for you. Formal assessments may be carried out if necessary and your Psychologist may then share a treatment plan with you if appropriate. A treatment plan is a structured plan of what intervention and strategies the Psychologist believes would be helpful to you to address your concerns. 


At the end of your session, you will discuss with your Psychologist how often appointments should be and  then book further sessions in with reception. Reception will also process your Medicare rebate for you on the spot, so you don't need to go to Medicare. 

When you contact us

What to bring

Call Us: (02) 4626 5878

If you are in crises or require urgent care please call Lifeline on 13 11 14 or call 000 for an ambulance.
Alternatively you could try the SANE helpline 1800 18 72 63 
Suicide Call Back Service 1300 659 467 
Beyond Blue Info Line 1300 224 636 or 
Relationships Australia 1300 364 277

Call Us: (02) 8798 7082

The Lighthouse Psychology Practice